Help & Support
Master your environment with our simple guides, designed to help you get the most out of your hiessence scenting experience.
Diffusers
Step-by-step manuals and resources for our complete range of smart diffusers.
Aura Advanced
A compact, refined diffuser with precise cold-air scent projection for medium spaces.
Aura Ultra
A commanding, large-space diffuser with brushed-steel design for executive interiors up to 300 sqm.
Capsule
A minimalist, sleek portable diffuser designed for mobility.
Pod
A modern car diffuser designed for SUVs, vans, and larger vehicle interiors.
Sharp 2
A refined large-space diffuser in golden finish, designed for hallways, lobbies, and lounges (150–300 sqm).
Sleek Advanced
A minimal, matte-silver cylindrical diffuser with flared-top design for spaces up to 150 sqm.
Sleek Ultra
A minimal, matte-silver cylindrical diffuser with flared-top design for spaces up to 150 sqm.
Vessel
A bold, cone-shaped diffuser designed as a focal point for spacious, open areas.
Sharp Advanced
A personal-scale, gold-finish smart diffuser with ambient lighting and app control for desks, rooms, and workspaces.
Vessel Mini 2
A compact, intimate diffuser for bedrooms, studies, and cozy spaces.
Scent Oils
Step-by-step usage instructions and resources for our entire range of aroma oils.
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Watch our helpful videos to get the most out of your hiessence products.
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If you're looking for a replacement part, visit the Replacement Parts page to find what you need.
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Whether you have a question about setting up your smart diffuser or need advice on choosing the perfect scent oil, our team is ready to assist.
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